FAQ
Frequently Asked Questions (FAQs)
1. What does PhilFastFood.com offer?
PhilFastFood.com enables you to send thoughtful gifts and food packages to your loved ones anywhere in the Philippines. From flowers, chocolates, and stuffed toys to meals from top restaurants and personalized items, we provide a wide range of options to make any occasion special. Simply browse our offerings, place your order online, and leave the rest to us—we ensure timely delivery to your specified location and date.
2. How can I place an order or make a payment?
Placing an order is simple and secure:
- Visit our website at PhilFastFood.com.
- Browse our product categories and add items to your cart.
- Proceed to checkout, where you can provide the recipient’s details and select your preferred delivery date.
- Make payments using any of our secure options, including credit cards and PayPal.
For a step-by-step guide, refer to the Ordering Process page on our website.
3. Can I phone or fax my order?
No, we do not accept orders via phone or fax. To ensure accurate information and secure payment processing, all orders must be placed through our secure website.
4. Which payment methods does PhilFastFood.com accept?
We accept all major credit cards, including:
- MasterCard
- Visa (Philippine-issued and international)
We also accept payments through PayPal for your convenience.
5. Is my payment information secure?
Yes, your payment information is processed using SSL (Secure Sockets Layer) encryption. This ensures that all transactions are safe, secure, and protected from unauthorized access. You can shop with confidence on PhilFastFood.com.
6. How can I confirm that my order has been placed correctly?
Once your order is successfully placed, you will receive a confirmation email containing your order details. Please review this email carefully. If there are any discrepancies, contact us immediately at info@philfastfood.com for assistance.
7. From where are the items sourced?
We source all our products from trusted suppliers and reputable stores in Metro Manila to guarantee high quality. Food items are freshly prepared and delivered directly from the restaurants listed on our website.
8. How long does it take to deliver the gift after payment?
- Metro Manila: Same-day delivery is available for orders placed before 10:00 AM Manila time.
- Provinces: Delivery is typically made the next day for orders placed within the cutoff time. You can also specify a preferred delivery date during the checkout process.
9. How will I know my gift has been shipped?
You will receive an email notification once your gift has been shipped. Additionally, you can track your order status by logging into the My Account section of our website.
10. Can I send a personalized message with the gift?
Absolutely! During the checkout process, you can include your message in the “Your Personalized Message” box. Your message will be delivered alongside the gift to make it extra special.
11. Can I schedule a gift delivery for a specific date?
Yes, we offer the option to select a specific delivery date during the ordering process. Rest assured, we will deliver your gift on the date you specify.
12. How do I check the current status of my orders?
To review your order status:
- Log in to your account on PhilFastFood.com.
- Click on My Account at the top-right corner of the page.
- Select the order number you wish to track to view its status.
Both pending and fulfilled orders will be visible in your account dashboard.
13. What happens if the recipient is not available at the time of delivery?
If the recipient is unavailable, our delivery team will attempt to contact them. In cases where delivery is not possible, the order will be returned to our facility, and we will coordinate with you to reschedule the delivery. Additional charges may apply for redelivery.
14. Can I modify or cancel my order after it’s been placed?
Modifications or cancellations can be made if your order has not yet been processed or shipped. Please contact us as soon as possible at info@philfastfood.com with your order details. Cancellation policies may apply.
15. Do you deliver to all locations in the Philippines?
We deliver to most areas in the Philippines. However, certain remote or inaccessible locations may not be covered. Contact us before placing an order to confirm delivery availability for specific addresses.
16. Can I request a specific time for delivery?
While we strive to accommodate specific time requests, exact delivery times cannot be guaranteed due to traffic and logistical factors. However, we do prioritize timely deliveries within the specified date.
17. What should I do if I encounter issues with my order?
If you experience any issues, such as incorrect items or delivery delays, contact our customer service team at info@philfastfood.com. We are here to resolve your concerns promptly.
If you have further questions or require assistance, feel free to reach out to us at info@philfastfood.com or visit the Contact Us page on our website.